Terms & Conditions

1. Acceptance of These Terms

By accessing or using the Services, submitting information through our website, creating an account, purchasing Services, or otherwise interacting with Sysvant, you acknowledge that you have read, understood, and agree to these Terms.

If you use the Services on behalf of a business or other organization, you represent that you have authority to accept these Terms on its behalf.

If you do not agree to these Terms, you should not use the Services.

Acceptance of these Terms does not itself constitute consent to receive marketing text messages. SMS consent is collected separately as described below.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use or purchase the Services.

If you are using the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to act on behalf of that entity.

You are responsible for ensuring that your use of the Services complies with the laws applicable to you and your location.

3. About Sysvant

Sysvant is a trade name and DBA of HAMETRO MEDIA LLC.

Sysvant provides business systems, technology implementation, automation, marketing, and related professional services.

Services may include, depending on the applicable engagement:

• Business system strategy and implementation
• CRM configuration
• Workflow and process automation
• AI receptionist and conversational AI systems
• Software and system integrations
• Funnels and landing pages
• Email and SMS systems
• Marketing and growth services
• Reporting and analytics
• Ongoing system management
• Virtual assistant services
• Consulting and related implementation services

Specific services, deliverables, pricing, timelines, responsibilities, and other commercial terms may be established through a separate proposal, statement of work, order form, checkout page, or other written agreement.

If a separate written agreement applicable to purchased Services conflicts with these Terms, the specific written agreement will control with respect to that conflict.

4. Changes to These Terms

We may update these Terms periodically to reflect changes to our Services, business practices, technology, legal requirements, or other circumstances.

When we make changes, we will update the “Last Updated” date at the top of this page.

Changes become effective when posted unless otherwise stated.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

5. Access to the Services

We may modify, improve, replace, suspend, restrict, or discontinue any part of the Services where reasonably necessary.

We do not guarantee that every feature or part of the Services will remain available indefinitely.

We may restrict or terminate access where reasonably necessary because of:

• Security concerns
• Unlawful activity
• Abuse of the Services
• Nonpayment
• Violations of these Terms
• Third-party platform restrictions
• Technical limitations
• Conduct creating material risk to Sysvant or another party

We will make reasonable efforts to avoid unnecessary disruption where circumstances allow.

6. Accounts and Account Security

Some Services may require you to create or access an account.

You agree to provide accurate, complete, and current information when creating or maintaining an account.

You are responsible for maintaining the confidentiality of your usernames, passwords, authentication codes, and other credentials.

You are also responsible for activities conducted through your account unless caused by circumstances within Sysvant's control.

You should notify us promptly if you become aware of suspected unauthorized access or a security breach affecting your account.

You may not transfer or provide access to your account to another person except where authorized by Sysvant or reasonably necessary for your business's authorized users.

7. Acceptable Use

You may use the Services only for lawful purposes and in accordance with these Terms.

You may not use the Services to:

• Violate applicable laws or regulations
• Violate another person's intellectual property, privacy, publicity, or contractual rights
• Engage in fraud, deception, or impersonation
• Transmit malware, viruses, malicious code, or harmful software
• Attempt to gain unauthorized access to systems, accounts, networks, servers, or data
• Circumvent authentication, security measures, or access restrictions
• Interfere with or disrupt the operation of the Services
• Conduct denial-of-service or similar attacks
• Harvest personal information without appropriate authorization
• Send unlawful spam or unsolicited communications
• Scrape or systematically extract information from the Services without authorization
• Reverse engineer protected software or systems except where applicable law expressly permits it
• Use the Services to harm, exploit, threaten, or harass another person
• Misrepresent your relationship with Sysvant
• Assist another person in performing any prohibited activity

Sysvant may take reasonable action to protect its Services, systems, users, customers, and third parties from suspected misuse.

8. Communications

When you communicate with Sysvant or provide contact information, we may communicate with you through channels appropriate to your request and the permissions you have provided.

Communications may include:

• Responses to inquiries
• Appointment confirmations
• Appointment reminders
• Customer service messages
• Account information
• Project or service updates
• Requested information
• Follow-up communications
• Product or service information
• Marketing communications where separately authorized
• Website chat responses
• Opt-in and opt-out confirmations

Different communication channels may have separate consent requirements.

9. SMS/MMS Messaging Terms

Sysvant Messaging Program

HAMETRO MEDIA LLC d/b/a Sysvant may send SMS or MMS messages to individuals who have provided appropriate consent to receive those communications.

Messages may include, depending on the consent provided:

• Appointment confirmations
• Appointment reminders
• Responses to inquiries
• Customer service communications
• Account information
• Project or service updates
• Follow-up communications
• Requested information
• Product and service information
• Marketing or promotional communications
• Opt-in confirmations
• Opt-out confirmations

Consent

Providing a telephone number to Sysvant does not by itself constitute consent to receive marketing text messages.

Where consent is required, users must affirmatively choose to receive the applicable type of text messages.

Marketing SMS consent is voluntary and is not a condition of purchasing any goods or services from Sysvant.

Where Sysvant offers both marketing and non-marketing SMS communications, consent may be collected separately for those categories.

Message Frequency

Message frequency varies based on your interactions with Sysvant, the Services you request, your appointment activity, and the messaging programs to which you have opted in.

Some communications may be recurring.

Message and Data Rates

Message and data rates may apply to messages sent to you from Sysvant and messages you send to Sysvant.

Your mobile carrier determines the rates that apply to your wireless plan.

If you have questions about your text or data plan, contact your wireless provider.

How to Opt Out

You can cancel SMS communications at any time by replying STOP to a message from Sysvant.

After you send STOP, we may send you a confirmation message notifying you that you have been unsubscribed.

After your opt-out is processed, you will no longer receive messages covered by that opt-out unless you later provide consent again.

If you want to receive messages again, you may opt in again through an available Sysvant consent method.

Help

If you experience issues with the messaging program, reply HELP for assistance.

You may also contact us directly:

Email: [email protected]
Phone: +1 (240) 630-9918

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Delivery of SMS and MMS communications is subject to effective transmission by your wireless carrier and other telecommunications providers and is outside Sysvant's complete control.

Supported Carriers and Devices

Messaging functionality may depend on your mobile carrier, device, geographic location, and telecommunications service.

Not all features may work on all carriers or devices.

Privacy

Your privacy is important to us.

Mobile information and SMS opt-in consent are handled according to our Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have questions regarding privacy, please review the Privacy Policy available on this website.

10. Email Communications

If you provide your email address, Sysvant may use it to:

• Respond to your inquiries
• Deliver requested information
• Communicate about appointments
• Communicate regarding Services
• Provide account or project information
• Send transactional or administrative communications
• Send marketing communications where permitted

Marketing emails will provide an appropriate method for unsubscribing where required.

Unsubscribing from marketing emails does not prevent Sysvant from sending necessary transactional, billing, security, account, legal, or service-related communications.

11. Information You Provide

You are responsible for information, materials, content, files, data, instructions, and other materials you submit or make available through the Services.

You represent that:

• You have the right to provide the materials
• Their use for the requested purpose does not violate applicable law
• Their use does not infringe another person's rights
• Information you provide is materially accurate to the best of your knowledge

You retain ownership of content and materials that you already own.

You grant Sysvant only the rights reasonably necessary to receive, store, process, modify, transmit, display, or otherwise use those materials for purposes of providing the Services you request, operating our business relationship, maintaining the Services, or complying with applicable law.

We do not acquire ownership of your business materials merely because you provide them to us.

12. Feedback

If you voluntarily provide suggestions, ideas, comments, or feedback about Sysvant or our Services, you authorize us to use that feedback to improve, develop, and operate our business and Services without compensation to you.

This provision does not give us ownership of your confidential business information, customer data, or materials provided for a customer engagement.

13. Reviews, Testimonials, and Public Content

If you voluntarily publish a review, testimonial, social media comment, or other public statement about Sysvant, we may reference or display that public content where legally permitted.

We will not represent that you endorse Sysvant beyond what you actually stated.

Private information, confidential project information, or non-public business results will not be converted into a public case study merely because they were provided to us during a customer relationship.

Where specific authorization is required, we will request it.

14. Intellectual Property

The Sysvant website, brand materials, text, graphics, designs, software, layouts, processes, documentation, trademarks, logos, and other materials made available by Sysvant may be protected by copyright, trademark, trade secret, or other intellectual property laws.

Except where expressly authorized, you may not:

• Copy or reproduce protected Sysvant materials
• Sell or redistribute protected materials
• Modify or create derivative works from protected materials
• Remove proprietary notices
• Use Sysvant trademarks or branding in a misleading manner
• Represent Sysvant materials as your own
• Use protected materials to create a substantially copied competing product or service

Nothing in these Terms transfers ownership of Sysvant intellectual property to you.

Rights relating to custom work created for a paying customer may be separately established through the terms governing that engagement.

15. Third-Party Platforms and Services

Sysvant may use, integrate with, configure, recommend, or provide access to third-party products and services.

These may include:

• CRM platforms
• Advertising platforms
• Email providers
• Telecommunications providers
• Payment processors
• Artificial intelligence providers
• Analytics tools
• Hosting providers
• Software applications
• APIs
• Scheduling systems
• Other business technology

Third-party products and services are subject to their own terms, policies, pricing, availability, and technical limitations.

Sysvant does not control third-party:

• Availability
• Outages
• Pricing
• Features
• APIs
• Policies
• Account approvals
• Account suspensions
• Deliverability
• Security practices
• Product changes

We are not responsible for failures caused by third-party products or services outside our reasonable control.

16. Artificial Intelligence and Automated Systems

Some Sysvant Services may incorporate artificial intelligence, machine learning, automated workflows, conversational AI, or third-party AI technology.

AI-generated responses and outputs may occasionally be incomplete, inaccurate, or inappropriate for a particular situation.

AI-generated information should not be treated as legal, medical, financial, tax, or other regulated professional advice unless it is separately provided by an appropriately qualified professional.

Appropriate human review may be necessary depending on the use case.

We do not guarantee that automated or AI-generated outputs will be error-free.

17. Purchases and Orders

When you purchase Services, you agree to provide accurate billing and contact information.

Before completing a purchase, you are responsible for reviewing the applicable:

• Services
• Deliverables
• Pricing
• Billing schedule
• Subscription or recurring terms
• Applicable taxes or fees
• Cancellation terms
• Other purchase-specific conditions

Submitting an order or accepting a proposal may create an obligation to pay the stated price and applicable fees.

Some Services require your active cooperation, information, approvals, credentials, materials, or access. You agree to provide reasonably required items in a timely manner.

18. Fees and Payment

Fees for purchased Services are stated during the applicable purchasing or contracting process.

Unless different terms are stated for a particular purchase:

• Initial project payments may be required before work begins
• Recurring services may be billed in advance
• Approved additional work may be separately invoiced
• Third-party costs may be paid directly by you or charged as disclosed
• Payments are made in U.S. dollars
• Invoices are due within 7 days of issuance

We may suspend affected Services when an undisputed amount remains overdue.

Reasonable third-party transaction, platform, telecommunications, advertising, software, or processing charges may apply where disclosed or otherwise authorized.

19. Payment Processing

Payments may be processed through third-party payment providers.

Those providers may collect payment information such as:

• Card information
• Banking information
• Billing address
• Transaction information

Payment providers process that information according to their own terms and privacy policies.

Sysvant generally receives transaction confirmations and related payment records rather than complete payment-card credentials.

If a payment is declined or fails, Sysvant is not required to begin or continue affected paid Services until valid payment is received.

20. Recurring Services and Automatic Payments

Certain Sysvant Services may be offered on a recurring basis.

Where automatic billing applies, the recurring amount, billing frequency, and applicable cancellation terms will be disclosed before or as part of your purchase.

By authorizing recurring billing, you authorize the applicable payment provider to charge the approved payment method according to those terms.

Recurring Services continue until canceled according to the applicable purchase terms.

Cancellation prevents future renewal after the applicable cancellation becomes effective but does not automatically reverse charges properly incurred before cancellation.

21. Cancellations and Refunds

Cancellation and refund rights may differ depending on the Service purchased.

Where separate purchase terms, a proposal, statement of work, order form, or other written agreement specifies cancellation or refund conditions, those conditions control.

Unless otherwise stated:

Amounts paid for work already performed, reserved service capacity, purchased third-party services, approved expenses, or costs already incurred are non-refundable except where required by applicable law.

Cancellation does not eliminate amounts properly owed for Services already provided or authorized costs already incurred.

If Sysvant makes a billing error, contact us so that we can review and correct it where appropriate.

22. Marketing and Business Results

Sysvant may provide marketing, advertising, sales-system, automation, funnel, conversion, or growth-related Services.

Business performance depends on many factors beyond Sysvant's control.

Unless expressly stated in a written guarantee signed by Sysvant, we do not guarantee:

• A particular number of leads
• Revenue
• Profit
• Return on advertising spend
• Customer acquisition cost
• Conversion rates
• Search rankings
• Email deliverability
• SMS deliverability
• Sales performance
• Business growth
• Profitability

Examples, projections, testimonials, case studies, or past results do not guarantee future results.

23. Telecommunications and Marketing Compliance

When a customer uses Sysvant Services to communicate with that customer's own customers or prospects, that customer is responsible for ensuring it has the legal authority and required consent to conduct those communications.

Users of such Services are responsible for complying with applicable:

• Consent requirements
• Opt-in requirements
• Opt-out requirements
• Privacy requirements
• Marketing laws
• Telecommunications rules
• Sender-identification requirements
• Platform policies

You may not use Sysvant Services to send communications to people where you lack the required permission.

Sysvant may refuse, suspend, or discontinue implementation of messaging activity that we reasonably believe violates applicable law, carrier requirements, platform policies, or acceptable-use requirements.

24. Privacy

Your use of the Services is also subject to our Privacy Policy.

Our Privacy Policy explains how HAMETRO MEDIA LLC d/b/a Sysvant collects, uses, stores, and discloses personal information.

The Privacy Policy is incorporated into these Terms by reference.

Please review the Privacy Policy available through this website.

25. Security

We use commercially reasonable administrative and technical practices appropriate to the Services we provide.

However, no internet-connected service, software platform, transmission method, or data storage environment can be guaranteed to be completely secure.

You are responsible for taking reasonable measures to protect your own:

• Devices
• Accounts
• Passwords
• Networks
• Authentication credentials
• Business information

You should notify Sysvant promptly if you become aware of unauthorized access affecting systems we manage for you.

26. Copyright and Intellectual Property Complaints

If you believe material available through a Sysvant-controlled website infringes your copyright or other intellectual property rights, you may send us a written notice containing sufficient information for us to identify and investigate the matter.

Please include:

• Your name and contact information
• Identification of the protected work
• Identification and location of the allegedly infringing material
• An explanation of your rights in the material
• A statement that you believe the disputed use is unauthorized
• Any additional information reasonably necessary for us to evaluate your request

Notices may be sent to:

[email protected]

Knowingly submitting materially false infringement claims may expose the sender to liability under applicable law.

27. External Links

The Services may contain links to third-party websites or resources.

Links are provided for convenience and do not necessarily constitute endorsement.

Sysvant does not control third-party websites and is not responsible for their:

• Content
• Availability
• Accuracy
• Products
• Services
• Privacy practices
• Security practices

Your use of third-party websites is subject to their own terms and policies.

28. No Professional Advice

Unless expressly stated otherwise, information available through the Sysvant website is provided for general business and informational purposes.

Nothing on the website constitutes legal, tax, accounting, financial, medical, or other regulated professional advice.

You should consult an appropriately qualified professional where such advice is required.

29. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND GENERAL ONLINE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED IN WRITING IN CONNECTION WITH A PURCHASED SERVICE, SYSVANT DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SYSVANT DOES NOT WARRANT THAT:

• THE WEBSITE WILL ALWAYS BE AVAILABLE
• ACCESS WILL BE UNINTERRUPTED
• ALL CONTENT WILL BE ERROR-FREE
• EVERY DEFECT WILL BE CORRECTED
• THIRD-PARTY SERVICES WILL REMAIN AVAILABLE
• THE SERVICES WILL PRODUCE A PARTICULAR COMMERCIAL RESULT

Nothing in this section excludes warranties that cannot legally be excluded.

30. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HAMETRO MEDIA LLC, SYSVANT, AND THEIR OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THE SERVICES.

THIS INCLUDES, TO THE EXTENT PERMITTED BY LAW, LOSS OF:

• PROFITS
• REVENUE
• BUSINESS OPPORTUNITIES
• ANTICIPATED SAVINGS
• DATA
• GOODWILL
• BUSINESS USE

For claims arising from paid Services, except for liability that applicable law does not permit us to limit, Sysvant's aggregate liability arising from the applicable purchase will not exceed the fees paid or payable to Sysvant for that purchase during the one-month period immediately preceding the event giving rise to the claim.

For claims arising solely from use of the public website where you have paid no fees to Sysvant, Sysvant's aggregate liability will not exceed $100.

These limitations do not apply where applicable law prohibits their application.

31. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless HAMETRO MEDIA LLC d/b/a Sysvant and its officers, employees, agents, and contractors against third-party claims, losses, liabilities, damages, judgments, costs, and reasonable legal fees arising from:

• Your unlawful use of the Services
• Your material breach of these Terms
• Content or materials you provide that violate another person's rights
• Communications or marketing activity conducted without required authorization
• Fraudulent or intentionally wrongful activity conducted through your account

Sysvant will provide reasonable notice of an indemnified claim and reasonable cooperation in its defense.

32. Suspension and Termination

We may suspend or terminate access to Services where reasonably necessary because of:

• A material violation of these Terms
• Fraud
• Unlawful activity
• Security threats
• Abuse
• Nonpayment
• Platform or carrier violations
• Conduct creating material legal or operational risk

Termination does not eliminate obligations or liabilities that arose before termination.

Provisions that by their nature should continue after termination will survive, including provisions regarding intellectual property, payment obligations, disclaimers, limitations of liability, dispute resolution, and indemnification.

33. Governing Law

These Terms and disputes arising from them are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.

Before beginning formal litigation, the parties agree to make a reasonable good-faith effort to resolve the dispute directly.

Subject to applicable law, disputes that cannot be resolved informally will be brought in an appropriate state court located in Garrett County, Maryland, or the United States District Court for the District of Maryland, as applicable.

Each party consents to the jurisdiction of those courts.

34. Time Limit for Claims

To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the Services must be commenced within one year after the claim arose.

If applicable law requires a longer period that cannot contractually be shortened, the legally required period will apply.

35. Export and Sanctions Compliance

Certain software, technology, or Services may be subject to U.S. export-control, economic sanctions, or trade laws.

You agree not to use, export, transfer, or make Services available in violation of applicable U.S. laws or regulations.

36. Assignment

You may not assign your rights or obligations under these Terms without our prior written consent where the assignment would materially affect Sysvant.

HAMETRO MEDIA LLC may assign these Terms in connection with a merger, acquisition, reorganization, financing, transfer of business operations, or sale of substantially all relevant assets.

37. Independent Relationship

Nothing in these Terms creates a partnership, joint venture, franchise, fiduciary relationship, agency relationship, or employment relationship between you and HAMETRO MEDIA LLC.

Neither party has authority to bind the other unless expressly authorized in writing.

38. Waiver

Failure to enforce any provision of these Terms does not waive the right to enforce that provision later.

Any waiver applies only to the specific circumstance for which it is given.

39. Severability

If a provision of these Terms is determined to be invalid or unenforceable, it will be modified only to the extent reasonably necessary to make it enforceable where permitted.

The remaining provisions will continue in effect.

40. Entire Agreement

These Terms, together with the Privacy Policy and any applicable written purchase terms, constitute the agreement governing your general access to and use of the Services.

A separate proposal, statement of work, order form, checkout agreement, or other written agreement may contain additional terms applicable to a particular purchase or engagement.

41. Electronic Communications

You agree that electronic communications, notices, approvals, and records may satisfy legal requirements that communications be in writing where permitted by applicable law.

This does not constitute consent to marketing SMS messages, which is governed by the separate consent requirements described above.

42. Contact Information