Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with Sysvant.

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name
• Email address
• Telephone or mobile number
• Business name
• Business website
• Job title or role
• Mailing or business address
• Information submitted through contact forms, lead forms, questionnaires, surveys, or appointment forms
• Information you provide during consultations, sales conversations, onboarding, or customer support interactions
• Communications you send to us by email, telephone, SMS, website chat, or other communication channels
• Information and materials necessary for us to provide requested services

Business and Service Information

If you become a customer, we may collect information reasonably necessary to provide our services, such as business information, service requirements, project information, account information, system access information, preferences, and other materials you voluntarily provide.

Payment Information

When you purchase services from us, payment and billing information may be collected and processed by our payment processing providers.

We generally do not directly store complete credit or debit card numbers. Payment processors handle payment information according to their own privacy and security practices.

Automatically Collected Information

When you access our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Internet service provider
• Referring and exit pages
• Pages viewed
• Date and time of access
• Website interactions
• Approximate geographic information derived from an IP address
• Other diagnostic and usage information

We use this information to operate, maintain, secure, analyze, and improve our website and services.

2. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools.

Cookies are small files stored on your device that may help us recognize repeat visitors, remember preferences, understand how visitors interact with our website, improve website functionality, measure performance, and provide a better user experience.

Some third-party service providers that support our website may also use cookies or similar technologies in connection with the services they provide to us.

You may configure your browser to reject or limit cookies. Certain website functions may not operate properly if cookies are disabled.

3. How We Use Information

We may use information we collect to:

• Respond to inquiries and requests
• Provide information about Sysvant and our services
• Schedule and manage appointments
• Provide contracted services
• Create and manage customer relationships
• Process transactions and payments
• Provide customer support
• Send service-related notifications
• Send appointment confirmations and reminders
• Communicate regarding projects, accounts, or services
• Send marketing communications where you have consented or where otherwise permitted by law
• Improve our website, services, processes, and customer experience
• Analyze website usage and performance
• Maintain the security and integrity of our systems
• Prevent fraud, misuse, or unauthorized access
• Maintain business and transaction records
• Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Protect the rights, property, safety, and legitimate interests of Sysvant, our customers, or others

We do not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice where required.

4. SMS and Mobile Messaging Privacy

Sysvant may communicate with individuals through SMS or MMS when they have provided the appropriate consent.

Depending on the consent you provide and your relationship with Sysvant, messages may include appointment confirmations, appointment reminders, customer service communications, account or project updates, service notifications, follow-ups, promotional messages, marketing communications, or other communications you have agreed to receive.

Message frequency varies. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services from Sysvant.

You may opt out of SMS communications at any time by replying STOP to a message.

For assistance with SMS communications, reply HELP or contact us at:

Email: [email protected]
Phone: +1 (240) 630-9918

After an opt-out request is received, you may receive a final confirmation message confirming that you have been unsubscribed. You will no longer receive messages covered by that opt-out unless you subsequently provide consent again.

Mobile Information and SMS Consent

Mobile numbers, SMS opt-in information, and text messaging consent are not sold, rented, transferred, or provided to other businesses for their independent marketing or promotional use.

Providing your telephone number to Sysvant does not automatically constitute consent to receive marketing text messages. Where consent is required, it will be collected through the applicable opt-in process.

5. Email Communications

If you provide your email address, we may use it to respond to your inquiry, provide requested services, communicate about your account or project, provide business or service information, and send marketing communications where permitted.

You may unsubscribe from marketing emails using the unsubscribe instructions included in applicable emails or by contacting us.

Transactional, administrative, account, billing, security, or service-related communications may still be sent when reasonably necessary to provide services or maintain our relationship with you.

6. How Information May Be Disclosed

We do not disclose personal information except as reasonably necessary for legitimate business operations, providing requested services, or complying with legal obligations.

We may provide information to service providers and subcontractors that perform functions on our behalf, including providers supporting:

• Website hosting
• Customer relationship management
• Communications infrastructure
• Appointment scheduling
• Payment processing
• Analytics
• Information technology
• Data storage
• Customer support
• Professional services

Such providers receive information only as reasonably necessary to perform services on our behalf and are expected to process information in accordance with applicable contractual and legal obligations.

As stated above, SMS opt-in data and consent are not provided to third parties for their marketing or promotional purposes.

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, warrant, or other lawful process
• Cooperate with lawful regulatory or governmental requests
• Investigate fraud, abuse, security threats, or violations of our agreements
• Protect the rights, property, or safety of HAMETRO MEDIA LLC, Sysvant, our customers, or others
• Establish, exercise, or defend legal claims

If HAMETRO MEDIA LLC undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by applicable law.

Any such transaction does not by itself constitute permission for another party to use your SMS opt-in consent for independent marketing. Messaging consent will be handled in accordance with applicable consent and telecommunications requirements.

7. Testimonials and Reviews

With your permission or where otherwise authorized, Sysvant may display customer testimonials, reviews, case studies, feedback, business names, names, photographs, videos, or similar materials.

If you previously authorized a testimonial or review and would like us to remove it from a Sysvant-controlled website or marketing asset, you may contact us using the contact information provided below.

We will make reasonable efforts to address the request, subject to legal, contractual, archival, or other legitimate requirements.

8. Third-Party Websites and Services

Our website may contain links to websites or services operated by other organizations.

Once you leave a Sysvant-controlled website, the privacy practices of the other website or service apply. HAMETRO MEDIA LLC does not control and is not responsible for the privacy practices, security, policies, or content of independently operated websites.

We encourage you to review the privacy policies of any external websites or services you use.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain our relationship with you
• Complete transactions
• Maintain business and financial records
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests
• Meet legal, regulatory, accounting, tax, or compliance requirements

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

10. Security

HAMETRO MEDIA LLC takes reasonable administrative, organizational, technical, and physical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is limited where reasonably appropriate to personnel, contractors, or service providers who require the information to perform legitimate business functions.

However, no website, communication system, electronic transmission, or data storage method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

11. Your Choices and Privacy Rights

Depending on where you live and applicable law, you may have rights regarding certain personal information we maintain about you.

You may contact us to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Update your contact information
• Withdraw certain previously provided permissions where applicable
• Opt out of marketing communications
• Ask questions about how your information is handled

We may need to verify your identity before processing certain privacy-related requests.

Some information may need to be retained when required by law, necessary to complete transactions, maintain business records, prevent fraud, resolve disputes, enforce agreements, or exercise or defend legal rights.

12. Children's Privacy

Sysvant's website and services are intended for businesses and adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and, where appropriate, delete the information.

13. Changes to This Privacy Policy

HAMETRO MEDIA LLC may modify this Privacy Policy periodically to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When this Privacy Policy is updated, we will revise the Last Updated date displayed at the top of the policy.

Changes become effective when the revised Privacy Policy is posted unless otherwise stated.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way HAMETRO MEDIA LLC d/b/a Sysvant handles personal information, you may contact us at:

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